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Businiess name:
Judge Fite Management Company
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Review by:
citysearch c.
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Review content:
Nick, the plumber, contacted me Wednesday at 2:33pm to inform me he would be out to the property this evening. He arrived at 3:00pm and it only took him twenty minutes to fix the problem. I appreciate your professionalism, understanding, and dedication towards getting the issue resolved. I can't express my gratitude. You made me feel like a valued tenant when you called me after Century 21 required business hours, and expressed the importance of having water. I was overjoyed that I didn't have to voice the impact of not having water, but that you acknowledged the inconvenience of the situation. I know that Century 21 has protocol to follow, and that if Century 21 could have sent a plumber out yesterday they would have without hesitation because the issue was considered an emergency. Exceptional customer service is hard to come by, but you have it down. I know you were probably exhausted from me calling a plethora of times, but not having access to water is a burden. I was just trying to get the situation handled as soon as possible, so that I didn't have to be without water over night. Unfortunately, that was not the case, but I'm just pleased that the situation is resolved.
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