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Businiess name:
Jerry Kelly Heating & Air Conditioning
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Review by:
citysearch c.
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Review content:
I wish i had read the reviews before calling. The reviews which state Jerry Kelly Heating & Air condtioning is overpriced, are accurate. I called and told them that i believe the capacitor had failed on my condenser and asked for a repairman to come to my home. The repairman arrived at about 3:30. He went through the routine of checking the thermostat, he checked the unit in the basement and then went outside to the condenser unit and confirmed what i believed was the problem. The dual start capacitor had failed and needed replacing. He replaced the capacitor with a Titan HD 50+7.5 400vac capacitor and charged me a whopping $425. This is after the $37 online coupon was deducted. I was shocked to say the least. I know i can get the same capacitor for less than $50, so I'm left wondering what exactly they charge customers for. Service call $79, capacitor $50, labor must have been $296/hr. The service man left at 4:25, so a little less than an hour. They also try to sell you a ton of other recommended services. Complete ripoff!!! There must be a way to complain with the Better Business Bureau or someone else to keep businesses like this in check. Jerry Kelly has given me a bad taste for repairmen generally. if anything else fails in my home, i'll replace it myself.\r
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To be fair to the business, I was refunded the entire amount weeks later. I don't believe that's fair because a visit was made to my home and the repair made and so I owe for the service. i just didn't think the cost of the service was fair market rate. I admit i should have just paid for the service call and asked that they not make any repairs.
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