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Businiess name:
Spoke N Sport
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Review by:
citysearch c.
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Review content:
Spoke N Sport was recommended to me while I was looking for a local bike shop. Since then I've been into the shop several times and had two bikes tuned up and purchased a few items. I never had an exceptional experience but things were okay until the second bike tune up.\r
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The bike in question was recently purchased used. The brakes weren't up to par, and I suspected they needed to be bled. So, I took it to Spoke n Sport for brake bleeding and also decided to have a tune performed as well. Turns out the bike just needed new pads which were added.\r
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About a week later I took my bike to ride at Schweitzer. During the first trail down the mountain the locking pin that holds the break pads in place fell out, which in turn caused one of the front brake pads to fall out onto the trail (didn't know that was the issue at the time). After I got the bike to the on-mountain shop the mechanic determined the missing pad was caused by locking pins that were too short. I was able to hike back up the mountain and recover the pad and after some service (including new locking pins) finished riding the day out.\r
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The next day I brought my bike into the Spoke N Sport and explained what happened, they rechecked the brakes and I picked it up the following day. During the experience one person said sorry this happened, everyone else just explained how they used the original pins from the bike (like that shouldn't have been something they addressed during the tune up and pads replacement) and how lucky I was that I found the brake pad. \r
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Apart from the one guy, no apologies, no ""we're glad you're okay"", no compensation for the lost time riding and inconvenience let alone the potential liability of a complete break failure. \r
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In all I'm left disappointed with my experiences and the customer service. Looking for a new bike shop.
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