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Businiess name:
Desert Springs Pools & Spas
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Review by:
citysearch c.
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Review content:
Lack of customer service skills & never return phone calls. NEVER!!\r
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My husband and I have also had a horrible experience with Desert Springs Pools. We have had to explain the plans to every construction crew that has come to our house because the foreman in charge has given them all the wrong plans. We seriously have to go out there every time we see workers and explain everything they planned on doing is not accurate, then draw it out for them to make sure they know what the new plans were supposed to look like. Imagine the frustration of doing that for every crew after you just gave this company $40,000. What's the point of sitting down for an hour with the designer to revise the plans when they are going to just throw them away??\r
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Not to mention we had to call the company two-three times a day every day for two weeks to get the deposit of $2,000 they promised us for our HOA and GO FIGURE we ended up just paying it with our own money because they gave us the run around and I was SICK OF IT!!\r
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I do not and will not recommend this company to anyone. The actual guys who come out and do the work are very nice, very helpful, and do a great job. But the people in charge at the main office are RUDE, extremely RUDE (especially the lady at the front desk) and my husband and I have hated working with them.
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