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Businiess name:
Century Billiards - Grimaldi & Sons
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Review by:
citysearch c.
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Review content:
It is with tremendous disappointment I am writing this review. To be honest, When we bought our $4500 table from the owner Robert we were very impressed with his passion for the merchandise and the game of pool. Years later they expanded and it seems Robert no longer is as involved, thus the service is no longer one of pride. Our home was damaged by Hurricane Sandy and our pool table was under salt water. We called century and asked they remove it and take it to their warehouse where they would evaluate the table, do the needed repairs and then reinstall the table in like new condition. Since it was covered by insurance we asked if it made sense to repair or replace. James, who is Robert's son called to tell me the table had minor damages and they would sand some areas, refinish and put on a new felt. They held the table for about 6 weeks as we finished repairing the billiard room. After 7 months of construction we were ready to reinstall the table. When they arrived in our newly repaired home we were in shock as they brought in the table covered in the muck and salt water that it left with. Wood was peeling which was surprising because it was sold to us as solid, not a veneer. I called Robert and he explained it was an oversight and they would polish the table on premises. He said he would investigate and make good. The installer asked if I want to hold back money and I said, Robert promised he would make it right and I paid in full. It has been 3 weeks, 6 phone calls, 4 emails and still no response. They charged me $1200 to put back the table in the same condition it left but with a new felt. In conclusion, if you want a nice table, I am sure Century Billiards can provide one. If you want service and integrity, that is something they no longer offer. I will continue to review this ordeal and let all know how it resolves.
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