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Businiess name:
Mears Complete Auto Svc Ctr
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Review by:
citysearch c.
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Review content:
In May I had my motor replaced by Mears because another company didn't change the oil or the oil cooler assembly correctly. I got my vehicle back after two weeks of Mears having it, "repairing" it. Three months later, I had to return it to Mears because they didn't replace everything that was broken, causing the motor to blow up, once again. They refused to give me a new warranty on my engine because it was "previous engine work". I feel like I should have received a new warranty since this motor blow was their problem for not fixing it correctly the first time. Unless it's absolutely necessary I probably won't be returning there. Along with the poor service I received, the staff is very rude and makes me feel unwelcome as soon as I step into the door. Beverly always has a poor attitude and a snotty tone in her voice. It also always feels like it's a chore for her to do something. When I call to ask to talk to Kevin or another associate, she sighs loudly and acts like it's a problem to hand off the phone. Bob is another employee that seems to have the personality of a wet dishcloth. He is always in a bad mood, he never smiles, he is rude, and is very tactful and never has a pleasant tone of voice. It just seems like non of the employees enjoy their line of work.
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