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Businiess name:
West Los Angeles Washer and Dryer Repair Service.
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Review by:
citysearch c.
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Review content:
Checked out non-functioning and leaking all-in-one LG washer/dryer. Found faulty water pump and cracked hose. Replaced water pump but didn't have hose, so returned 2 days later to install new hose.\r
Member Comments: Read reviews I called at opening time on Monday morning and the phone was answered almost immediately by the owner. He knew what the problem was based on my description and the type of machine, and set an appointment for Oscar to come out next day (Tuesday) at 2:30 pm.\r
Next day, tech called to ask if he could come over at 1:45 instead, which worked great for me. He arrived on time with a co-worker, checked out the machine and found that the water pump wasn't working and a hose was broken. Technician replaced the pump but didn't have the hose and mentioned that it was on order with the manufacturer. He tried to install a universal hose instead but it didn't fit properly, so he said he would schedule a return visit as soon as it was in. I let him know that I needed the machine by Thursday because I was heading out of town Thursday afternoon, and the technician said he would do his best. He also didn't ask for payment even though I mentioned it, saying he would get it on his return visit.\r
I got a text late Wednesday evening (next day) saying the hose was in and can they come over to install it at 9:30 am Thursday. I texted back to set the appointment and they confirmed. Technician arrived on time Thursday and spent about 45 minutes installing the hose and testing the machine. The bill came in about what I expected and the machine works great.
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