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Businiess name:
Bridal Gallery
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Review by:
citysearch c.
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Review content:
Horrible customer service from most, including the manager! There is one girl who works there that is so nice that I almost, I emphasize almost, feel bad for writing this review. She is the only exception I've seen so far to what I'm about to tell you. I live in Lansing but am from the Grand Rapids area so most of my bridesmaids are from GR. So for convenience-sake they chose to get their dresses from Bridal Gallery. The first time we went in there the girl who helped my bridesmaid #1 try on the dress, she asked her if she wanted to buy it today. While my BM said yes, I said ""well...we have to think about it""as soon as I hesitated, she shot me the dirtiest look and said ""well if you need measurements and you're not buying the dress from here it's going to cost $20"" then walked away. A few minutes later I saw her talking to someone behind the front desk and they were both looking in our direction, the girl who helped us had a sour look on her face. So the girls decided they wanted to get their dresses there, and I didn't really care so they did. BM 1 ordered her dress on April 11 from Bridal Gallery, it's now July 16 and they have no idea when it's going to come in. According to the Bridal Gallery, the first time I called, the dresses are shipped from the designer as the size becomes available. BM 2 ordered her dress from the Bridal Gallery a week later than BM 1 and got hers last week... It was the same size BM 1 ordered. It was when I called to speak to the manager that I realized this. So when I asked her to confirm when BM 1 ordered her dress she confirmed the 4/11 date. When I asked her to confirm when BM 2 ordered her dress she immediately began bantering about how ""this is just the way production works"" when I asked her a second time to confirm when BM 2's dress was ordered she replied ""ma'am, I have this in a stack of orders I'm working on on my desk"" when I asked her a third time to confirm with me when BM 2's dress was ordered, she replied in a very irritated tone ""ma'am, I don't have time to get you that information"". Then I responded to her that I was extremely disappointed in the poor customer service they have and that I will not be recommending them to anyone. The entire time I was telling her that, she was raising her voice over mine saying in a very sarcastic tone ""I'm sorry you feel that way!"" Over and over. There are so many other places to spend your money, both brides and bridesmaids. Please, take the extra time and drive to Becker's bridal. I promise, you will not regret it!
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