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Businiess name:
24/7 Audio Video
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Review by:
citysearch c.
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Review content:
I've never written a review on anything and I can't help but share my experience with 24/7 Audio/Video, especially if you're going to spend the $$$ for your entertainment system.
My house already had pre-wired surround sound system with speakers, control knobs, and all... It cost me almost $8K to have 24/7 Audio/Video to come in and connect my system. The price I paid also include 2 DVD players, a rack to hold the control unit, a remote control, 1 small stand alone speaker, some additional wires to have everything in one place, and the rest were labor. Two technicians were at my house for about 5 hours. My system worked when they left and lasted for about 5 weeks. Four weeks later my music started to act up. It worked on and off for about two more weeks, there after my music doesn't work at all, doesn't matter which station I picked. Then the main remote control started to act up. Sometimes it connects, other times it does. We have two TV areas with one remote. The TC program on my iPhone and iPad do not work well despite I have full wifi signals. I travel quite often so I don't use my music as much when I am home but when I do need to watch tv, none of my device can turn on my tv except for the actual manufactory tv control. Beside turn on the tv, it will not operate on other systems like Netflix, etc...
I am finally home for two weeks and decided to make a service call. My appt was for the following Wednesday (a week away) at noon and the hourly fee will be $90. I cleared my afternoon to be home. Noon past, 12:30pm came so I decided to call and was told they'll have someone call me right back. I waited until 2pm, a man called me to see if its still ok for him to come over. He informed me that he was on the east side of town, which was about 45 mins to an hour away and the job could take one to three hours. I had to be somewhere at 5pm and asked if he could rescheduled. He mentioned that someone else will have to do that and she will call me immediately. Well, it's been more than a week since and I still have not receive a call to reschedule a new service time. My system is non-operating and the way 24/7 set up the system, you have no way of using it if the main control is not working! I am very unhappy with the service and result of almost $8K I spent. I don't know yet if I should call them for service and if I would go through the same experience with the next appointment and future services :( Or should I call another company?
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