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Businiess name:
Reed Real Estate & Constr
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Review by:
citysearch c.
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Review content:
This is in reference to the comment to Steve W. about the beach home ""Absent Minded"". I am with Reed Real Estate and I just wanted to clarify a couple of items. I personally went to the home after this guest checked out when the maintenance man called about damage. When I arrived, the twin bedroom upstairs had numerous colorful spots on the carpet, which the guest said was hair dye which they allowed their children to play with. We had to have the carpet cleaned and are still trying to get these spots out. As for the refrigerator drawer, we have the same housekeeper who goes into this home every Saturday to clean. She went into the home and cleaned the Saturday before this guest checked in and went back the Saturday this guest checked out. She pulls the crisper drawers out each time she cleans to clean the refrigerator therefore she would know if the drawer had been broken. When I was at the home, looking at the damage, I took photos of the refrigerator drawer and the piece of plastic that was broken off of the side was still in the drawer? It was obvious that someone had forced the drawer shut which caused it to break. As I explained to Steve when I spoke with him about these items, Reed Real Estate does understand that our homes will have receive normal wear and tear and this is expected, however the broken refrigerator drawer nor the new hair dye stains on the carpet fall under that category. Unfortunately, he didn't agree and yelled a very nice ""F"" you before hanging up on me. For everyone who reads these online reviews, please remember one thing. There are 2 sides to every story. My family has been renting beach homes for over 25 years in the Ft. Morgan area, and I can assure you that we do everything we possibly can to make sure everyone enjoys their vacation. If we are made aware of any items that need to be repaired, cleaned, replaced... we do everything we can to get it done as quickly as possible. I really wish we could make every guest happy, and we do try our hardest, but unfortunately their are some that can not be satisfied. However, we have so many happy and repeat guests, some which have been staying with us for over 20 years, that make up for the negative comments. I will have to say that seeing the happy families checking in and checking out of our beach homes, enjoying our beautiful beaches, and making the most out of the time with their family is by far the best part of my job!
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