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Businiess name:
Ourisman Honda of Laurel
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Review by:
citysearch c.
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Review content:
I took my car to get serviced at Ourisman LAUREL honda. I had been a loyal customer there for 6 years since buying my car (brand new) taking my car to them for almost EVERY maintenance minder service. I knew they were ridiculously overpriced but I hadn't anticipated they were 5 times the amount of regular service cost. Don't believe most of these reviews on here. I had taken my car to them 2 weeks ago for reminder service B1. Came out having to replace brakes. fine, I paid over 400 dollars (even with coupon) for my rear brakes alone. 3 days later after service, I hear a rattling sound when I turn on the engine. Finally when I get some time off work 2 weeks later I take the car back into Ourisman honda for service. Not only did they claim that the noise wasn't overlooked during their inspection they stated it was my fault. and normal wear and tear occurred when this issue started 3 days after they replaced brakes. They even proceeded to claim that I must have been in a recent accident to cause this ""wear and tear."" They were not helpful and on top of it all for something they caused wanted to charge me almost 300 dollars. I went to Midas and paid for OURISMAN""s MISTAKE"" a whooping $50!!!! Where as they were going to charge me 5 times that amount for an issue they probably caused themselves. I get nothing from writing a review...but I know that people out there want honest opinions. As a loyal customer of Honda I am disappointed at their service. They will never get my money again. Its up to you, but if you have money to throw away by all means use them and PAY FIVE TIMES THE AMOUNT OF THE ACTUAL SERVICE COST knowing that they only care about getting your money and not providing quality service. My only regret is going to them all these years because they obviously don't care about customer satisfaction, loyalty or service. They only care about the bottom dollar.
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