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Review content:
Ok so, I realize most people reading reviews will be like ""eh, it can't be THAT bad...these people just have a bad attitude!""\r
In this case...it's that bad.\r
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My vehicle was improperly and illegally towed from my apartment complex a few weeks ago. After hours of discussing it over the phone and getting my property manager involved, they said they'd tow it back free-of charge. (Originally, I would have to go get it with something like $150 IN CASH.) Ok, awesome! The hour goes by, my car isn't back. Go to the property manager again. They call; towing company changed their minds so now I need to go pick it up. (What?) I explained I didn't have a ride, so they grudgingly sent someone to pick me (and another tenant, who was in the same situation) up. She was patient and pretty nice but you can tell the company isn't happy with it.\r
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Since there was no damages and the only loss was my time, I made the choice to not press charges in a small claims court.\r
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HOWEVER, this time...my boyfriends vehicle was improperly and illegally towed! The decal is visible from 50 yards away and crystal-clear on the windshield; the woman on the phone for the company EVEN ADMITTED that the wrecker made a mistake, and assured it'd be back in an hour. (The company comes at like...4 or 5am when it's still dark, shines a flashlight in ONE SPOT on the windshield, snaps a pic and tows you.) Even got a phone call saying ""We'll be there in 20 minutes"". Well, I guess they changed their mind again--we got back to the complex about five hours later after giving instructions to put the vehicle in a parking spot...and it wasn't there. So we call. Their policy has changed! Now we need to bring $60 in cash and pick it up. Guy on the phone is incredibly rude about it, too. Hangs up on us and everything--without even supplying the address to the place.\r
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Uh...? Ok...so, we drive over in my car. I should add that the gentleman on the phone has been rude and condescending the entire time. I don't know if it was the manager or an employee, but compared to the woman who assisted me, he was terrible and unprofessional and every way.\r
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Anyway, we get there and only an employee is around (reasonable, it's after main office hours). He comes out aggressively demanding what our business is and demanding a driver's license. Doesn't let us near the gate entrance to get into the building, and when we say we need to discuss getting the vehicle back without paying the fee (since it was illegal and all...and considering what they said earlier), the guy starts YELLING and kicks us off of the property. He later claimed my boyfriend yelled at him--but I can assure you that isn't true. He was definitely leaning against my car calmly, but sternly, asking if we were to be charged, why do you need my license, who are you, etcetc. \r
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Note: the police are useless and will tell you to pay in cash and take it to small claims court. Yeah, thanks a lot guys. If I went and towed a vehicle like that, I'd be arrested for grand larceny.\r
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We ultimately got the cash and paid it, because we need the vehicle back. But it isn't over; and we aren't wrong. \r
This towing company practices predatory, improper towing practices. (Oh, the three of us that I've witnessed this happen to? We still have our out-of-state plates.) Their manager and the majority of their employees are aggressive, rude, condescending, and threatening. (Good on the woman who was not; it must be tough to work there.) \r
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IF you live ANYWHERE that deals with this company, beware. Know EXACTLY what they look for, when they arrive, and who to call. Read up on the related Florida statutes for your legal rights, and be sure to have cash ready. What they're doing is criminal.\r
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