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Businiess name:
River Road Icehouse
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Review by:
citysearch c.
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Review content:
I have been to New Braunfels probably 50 times in my life and I have never been treated with such bad service and out and out deception over the phone. I have even filed a complaint on this place! We called and reserved a ""riverfront cabin"" over the phone and were promised it was riverfront, sleeps 10, private bathroom and shower, nestled mountainside with unique decor and to bring our own pillows. The maintenance guy walks us up to our cabin and there nestled between trash, dirty sheets on the ground and an outhouse is an old schoolhouse trailer up on blocks. We are let into the ?riverfront cabin? and to our disgust there are 5 mattresses thrown on the ground with yellow and brown stains on them and a red couch that I wouldn?t let my dog lay on. All this for $450/night!! Keep in mind at this point we have not checked in or agreed to any of the conditions that were so boldly misrepresented to begin with. After some discussion we decide we will leave, find another place to stay and try to forget this place ever exists. We notify the River Road Icehouse employees that we were given fraudulent advertising over the phone and we will not be staying. We enjoy the rest of our weekend and upon my return on Monday I receive a full charge from River Road Icehouse for $450 for a ?riverfront cabin? that was never stayed in and was a complete fraud to begin with. I took numerous pictures of the conditions and wish I would have taped my conversation with the reservations manager. Be forewarned this place is a fraud, the cabins are disgusting and they will lie to you to get you there!
Cons: Everything
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