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Businiess name:
Franklin Heating & Cooling
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Review by:
citysearch c.
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Review content:
Please Do Not Call this company....terrible customer service. Our gas heating unit was installed 5 years ago by this company and we have called them every year to come out due to problems. More specifically, the unit will not come on or goes out without warning. Most recently, we called for the same issues and left a message. Let me begin by saying it was Sunday. No one wants to have a service call on the weekend but it was necessary as the Temps were supposed to be in the teens. The technician called back a couple hours later and asked if we wanted him to come out this day or wait until Monday. I explained the problem and advised of the temps. I asked how much a weekend service call would be and he stated $80. He was less than enthused about coming out but stated he would be out later. He showed up a couple hours later, spent thirty minutes outside before he came to the door. He said he replaced a switch and left. Two days later we get a bill for $455. The service fee was $109. The statement stated a control board was replaced. Not a switch. There was no discussion of the cost for the part before placing it on the unit. When I called to discuss the techs horrible attitude on the phone, and lack of communication with us, I was told that he had a rough weekend. I explained that he had no knowledge of the service fee and misquoted the amount. There was never any attempt to apologize for the bad customer service or the fact that he installed a $350 part without first discussing it with the homeowner We were told that they could send someone out to remove the part. We paid the bill and told them we would never use them as again. Buyer beware. Techs will install parts without explaining the problem or discussing costs. The office has no concern for how customers are treated.
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