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Businiess name:
Lombard Immediate Care
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Review by:
citysearch c.
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Review content:
STAY AWAY IF YOU VALUE YOUR HELTH AND MONEY. I went there with my 3 year old son for a bad case of allergy. They had me wait for 3 hours like many other people to see a doctor. No matter if you have an appointment you will wait at least 2 hours. Some of the patients left before seeing the doctor they were so fed up. I should have done the same but I wanted to give them a chance. The place is filthy with smell of mold everywhere. The doctors that work there have no experience in dealing with children or any experience in that matter. After waiting for over 3 hours I was finally taken in, nurse got the vitals and then we waited another 25 minutes for the doctor. Doctor look at my son and after looking at a website on which he selected the symptoms he stated that it is allergy. This was unbelievable he went to a website and it told him what it was. Like I said no experience. After about 15 minutes with the doctor we left with a prescription for antibiotic and a request for follow-up. We came back few days later and same thing, waiting time of 2:35 minutes with an appointment. This time I had enough I went to the people behaving the counter and I asked why we are waiting we had an appointment. They said, they take fist come first serve. So why the …. do you do appointments I taught. The follow up visit lasted 10 minutes without the doctor touching my son or anything. She said the result of culture taken was negative and he will need to take Benadryl to help the symptoms. What a joke. She could have told me that over the phone. But wait that is not all I just got the bills from my insurance. The first visit which lasted 15 minutes and we got antibiotics for they billed $1060 and the follow up they billed $506. I called the insurance and they told me that they are billing incorrectly so I called them and they said we always bill like that but the insurance don’t always pay it all, but don’t worry about it you will not be charged. Well I wasn’t charged for the first visit. But I was for the 2nd they sent me a bill for $300 that insurance didn’t cover and that I will need to pay and for what, for follow-up that lasted 10 minutes. I am never going back there again and I am taking this to Better Business Bureau and Office of the Illinois Attorney General Lisa Madigan and whoever wants to listen. I have been in my life to many doctors and facilities like that but this one is the worst.
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