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Tom Hilfers and his company, ServPro, has provided outstanding service to me, my friends, and business associates in this last month.\r
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I live in the Black Forest, and was evacuated for the recent fires there for two weeks. My home was within the main burn zone, very near the start of the fire. The fire passed through my property three times back and forth, and burned the back third of the land, though fortunately did not burn the structure. Many of my neighbors were in similar circumstances.\r
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My first friend was permitted back to her property after a week, on a Sunday, which was Father’s Day. She had just had a baby and was concerned if there would be smoke damage, and if it was OK for her baby to begin living so close to fire damage. I called Tom early that morning, expecting to get his voice mail. He picked up right away, and within an hour someone from his company had arrived, was escorted through the evacuation blockades, and was testing the property. \r
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My personal experience was the same – the minute I learned I could come back to my home, Tom and his company were there within an hour to assess the damage. He also willingly met with another business owner and neighbors nearby. All of these visits were free of charge, and it was clear that their primary focus was our wellbeing, not financial gain. Tom and his company associates were humble, compassionate, and at the same time clearly educated and able to inform us about what was needed, and what was not needed. \r
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Tom was the liaison between the homeowner’s insurance and me, and did all of the background work for my home to get the needed cleaning, with very little effort on my part. His workers showed up on time, were friendly and accommodating, and did their work quickly. \r
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I would recommend Tom Hilfers and ServPro to anyone needing his services, I respect both his skill and integrity, and I am greatly appreciative.\r
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Amber Deere,\r
Alliance Property Management, Inc.\r
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