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Businiess name:
Penguin Pawn Inc
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Review by:
citysearch c.
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Review content:
#1 Joe was not even in the store when this item was sold.\r
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#2 Young lady bought the item on 06/22/20013 and came back on 07/23/2013. She had said item in her possession for a month. Then walks in and said that ""sales person stated that we would buy the item back at sale price."" Not sure how we are suppose to pay our bills based on this thought process.\r
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#3 Sales person did state that we'd look at it if she wanted to bring it back when she was done. NEVER offered a price or percentage on said item if for no other reason he didn't know how long customer would have said item.\r
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#4 Both people in the store were VERY friendly and tried to explain to customer how it would not make any since on our part to sell and item and take it back for sale price when she chose to be done using said item.\r
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#5 Joe did offer to buy back said item for half of sale price which is more than fair considering that the used value of said item had gone down while in customers possession.\r
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#6 As you can tell by the title of the store, we are a pawn shop and sell lots of different items such as used tools that we do clean up but are not always able to make look brand new. Other than some surface dirt on used tools not sure what customer means by ""the store if filthy"". We do not serve food but over all we have a fairly clean store. We wipe down the glass multiple times a day and sweep mop the floors multiple times a week or as needed.\r
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Conclusion is that customer misunderstood what was said when she purchased the item. Customer threatened to call police and lawyer to force her misunderstanding. She did not accept offer that was given to please said customer and was unrealistic in expectation of used item that she had possession of for @ a month.\r
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We welcome anyone to come in and see for themselves.\r
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