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Businiess name:
York Furniture
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Review by:
citysearch c.
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Review content:
DO NOT SHOP HERE - \r
I ordered a power chair in January. The chair I ordered from the show room had a button on the side of the chair to control the footrest to go up and down. When the chair was delivered to my house it had NO power button, but instead it was a POWER CORD with a hand held wand to operate the chair. I told the drivers to take it back, doesn't matter if I special order the material or not - it is not what I ORDERED. I ordered a chair with a button on the side, that is what I saw and sat in on the show room floor. The drivers got the owner (Larry) on the phone, and he asked me to please keep the chair here because the movers had lots of stops, their truck was full. At first I said no, then I felt bad for the drivers and told Larry yes, and asked when it would be picked up - he said to call the office they will set it up for Thursday. The drivers left the chair, I called the office to schedule a time to pick up and was told WE DON'T PICK UP SPECIAL ORDER CHAIRS!!!!!!! 4 TIMES I call Larry, he would NOT CALL BACK. Finally he did call and said he would NOT take the chair back, it was a special order. Yes the material was, but the actual chair was not the correct chair. THE OWNER IS A LIAR, HE HAD NO INTENTIONS OF PICKING UP THE CHAIR AFTER ASKING ME TO KEEP IT FOR THE DAY. The customer service people are down right RUDE especially Amy. The Sales person, returned my call once and had NO excuse other then that is how the chair comes! THE ONE ON THE FLOOR HAD A SIDE BUTTON NOT A CORD WITH A WAND! \r
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I am now in the process of contacting a Lawyer. This owner and the employees all LIE and are all as RUDE as the owner !
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