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Businiess name:
The Procaccanti Group - Providence Residences
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Review by:
citysearch c.
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Review content:
We reserved a room with breakfast included and 4:00 p.m. checkout. When we registered, the hotel staff did not say that the hotel could not honor the 4:00 p.m. check out time. So, we thought it was a go. We ordered chicken wings and a bottle wine at 8:45. We were told that it would take an hour! We said fine. We called as the hour approached and the front desk runner never placed our order with the kitchen staff. We replaced the order and checked back in 30 minutes. Yet again the kitchen staff was not given our order. We sent forget it at this point. The next morning we called to confirm our 4:00 p.m. check out and was told that the hotel could not honor. I explained to the hotel front desk staff about our horrible room service experience and she coooly responded that the best she could do was 1:00 p.m. When we tried to use the express checkout, we were not able to do so because they charged us for our breakfast that was supposed to be included.
Pros: friendly housekeeping staff
Cons: hotel front desk and room service
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