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Businiess name:
Crystal Limousine
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Review by:
citysearch c.
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Review content:
The following review comes from a group of people that use a car service six to eight times per year, being honest with myself I must tell you that we are all a little picky about customer service because we all represent a company that builds its reputation based on happy customers. The transport industry in Pittsburgh is saturated with jokers that don’t believe in maintaining their fleet, or taking the proper steps to make sure the person behind the wheel conducts themselves to the highest degree that our driver Bill did that evening along with providing a well maintained unit that was stocked with spirits.\r
90% of the time we often times always get a bus unit because of the larger size and the limo’s ride often times are so terrible because most transport companies don’t believe in changing things like shocks and breaks… most limo’s if you travel in this manor a lot ride like old haunted houses. This ride was maintained, to the highest degree.\r
The driver (Bill) we required some special attention and made a last minute call to travel a little bit out of our ways, Bill asked that if it was OK with us if we could get out of the Southside a little earlier then 2:00 he could get out of the city due to a concert and provide us a safe ride home. And just like that… we called Bill… in 10 minutes he was there… big smile… asked if we enjoyed ourselves, counted us all, and we went on our way…. Bill was just… amazing. On our way home that’s all we talked about was how awesome the service we’ve been provided was, the pricing, and most of all Bill. \r
I spoke with the owner in regards to how thankful we were, and he asked if I would share my story online. I NEVER go out of my way to offer a thank you, the customer service industry is a thankless business, but this business knows how to really blow people that are hard to please away. Thank you showing US what customer service is all about, and providing us a safe ride home.\r
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