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Businiess name:
Public Motors of Orange County
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Review by:
citysearch c.
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Review content:
Motors at any time, either verbally or in writing, or by any communication on the internet."
I refuse to sign anything that say that as I am "very satisfied with the way Public Motors handled the transaction" - a matter that is only semi-resolved and only because I involved the BBB. And I do not want to remove anything I have written about this company because it's truth (not slander or disparaging) and others should know what they did by having a record of it on the BBB or other places that asks for reviews of the company. I am very sure I am not the only one who this has happened to - others just probably never questioned the extra cost or thought it was necessary as well.
As a result of signing the form they sent me I would have to agree to remove the google review that I did on their company as well as this complaint. So the way I look at it, they told me they would pay me the $16 and offered me a tank of gas, not as an apology, but rather as a way to shut me up.
When I wrote and asked Sally about it, saying that no one told me at any point that I would need to sign something like this, she told me it was a generic form they use as a settlement agreement. If that is the case, they should have told me I was going to have to sign something like that, but 2 phone calls from the general manager and several emails back and forth with the customer service manager and no one said a word. I asked her to have BK, the general manager, call me to discuss this further.
That was a week ago and no one has called me to discuss this. I can only conclude that they do not want to completely fix this situation of my husband and I being lied to by several people in their company, most directly the finance manager. That is very poor customer service on their part.
This company has bad business practices. I wish I had read reviews before I had gone there.
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