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Businiess name:
Terminix
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Review by:
citysearch c.
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Review content:
I've never had a Branch Manager leave a message and say, ""I heard you been trying to call me..."" or a sales rep say, ""If you have a problem with me, call my supervisor...you can complain all you want"" Couple problems with this, what happened to customer service? And, contrary to Terminix's message, THEY DO NOT CALL BACK WITHIN 24 HOURS.
Needless to say, in addition to the above, I had multiple problems. The removal of my tent did not come off when it was supposed to...and the gas company came when the tent was still on my home. Hence, I had to call the gas company to correct the problem AFTER the tent came off. I was told 5 hours AFTER the designated time, ""Terminix cannot control what the gas company does..."" I understand that, but Terminix DID NOT do anything to help my inconvenience of moving back into my home WITHOUT ANY HOT WATER, OR BEING HOMELESS WHILE WAITING FOR THE TENT TO COME OFF.
At the very least, the sales rep did not apologize for my inconvenience, apologize for the delay in the removal of the tent; nor did he call the next day to see if the gas was ever turned on again. Nothing.
I made 5 phone calls to my assigned sales rep to no avail. It took my husband threatening to sue, and speaking to a supervisor to react. My husband received a returned call in 10 minutes; and the tent removed in sixty. Unbelievable.
I will say, Terminix's ""fumigation"" manager did call me to see if I was ""happy with the service."" I asked for a letter of apology and monetary compensation (20% - 30% off of my original invoice). I was told they would take that under advisement. I've been a Terminix customer for over 7 years (the ant/mice subsidiary). I'm glad the economy is serving this company well, and they can do away with my business...we'll see if my request is taken seriously.
I would have given them ""zero stars,"" but this program wouldn't allow me to take it off.
BTW, If anyone should decide to take a leap of faith and use Terminix - good luck. Get everything in writing!
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