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Businiess name:
Hotel Sorrento
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Review by:
citysearch c.
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Review content:
It's hard to know where to start with my disappointment with the dining experience. It starts with the fact that I had made an online reservation and specifically noted that we were celebrating my parent's 40th anniversary. There was nothing that indicated that they knew that, particularly when they handed my dad the bill at the end of the meal. It took forever to get the bottle of wine we ordered at the start of the evening and when it came it was the wrong bottle...twice. My husband had to ask 4x for the ice tea he had ordered. I sent my soup back because it was lukewarm and then when it came back piping hot I had to season it (I NEVER add salt to my food at a restaurant). My entree was similarly underseasoned. The half chicken my husband ordered looked more like a half sparrow. The potatoes gratin that accompanied my father's steak were delicious but distractingly undercooked--I'm not a fan of crunchy potatoes. The coffee that was served at the end of the meal tasted like it had been sitting on a burner far too long. To make matters worse, our waiter was AWOL for most of the night. At one point we wondered if he had walked off the job. When he was there it was in body only. Neither his head or heart seemed engaged. The list of disappointments and service gaffes just never ended. We kept asking ourselves, ""are we too particular?"" No. It's not too much to expect that a restaurant that holds itself up as a fine dining establishment provide attentive, prompt service and that the food be memorable for it's quality instead of its blandness. I will not be back.
Pros: Beautiful setting, lots of ambiance
Cons: Service was apathetic, food was mediocre to poor
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