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Businiess name:
Family Eye Care: Mark I Ohriner, OD
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Review by:
citysearch c.
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Review content:
I just wanted to thank him for providing me with the worst experience I’ve yet had purchasing eye wear. In the past few weeks, I’ve spent $735 in his office in order to have my time wasted and to be treated with cavalier disregard. Needless to say, he’s managed to lose any future business I may have brought his way and any good recommendations I may have passed on to other potential clients.\r
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I received a call saying that a pair of glasses were ready, and yet when I arrived to collect them, I was forced to wait while the tint was adjusted. There is absolutely no reason that this couldn’t have been done long before my arrival. I would invoice him for the wasted time, but I’m pretty sure he wouldn’t pay.\r
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The second pair of glasses which, when I paid for them, I specifically said needed to be ready on a specific day, apparently had to be returned to the manufacturer in order to have the strength adjusted. I can’t remember the exact excuse, but it was punctuated by something like…’we have no control…’ The trouble with this is that the buck was passed to the manufacturer leaving me, as a consumer, adrift between Ohriner as a vendor and this supplier. \r
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So here’s ‘How not to Treat a Client 101’: Never dump a client between a vendor and a supplier. The vendor is the only one identifiable by the consumer and it is the vendor who loses.\r
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I suppose he can get away with such bad service, given Las Vegas’ transient population. But his customer service won’t help much in developing repeat clients.\r
Cons: Attitude, Service
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