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Businiess name:
A-L Financial
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Review by:
citysearch c.
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Review content:
Absolutely horrible customer service. Unprofessional, Unhelpful, Unwilling to cooperate. My car had been in an accident and was totaled. I could no longer continue to afford my car payment so I voluntarily surrendered my car. At the time of the surrender they had told me that I could set up a payment plan to continue paying my car off but at a more affordable rate for me since it was surrendered. They never contacted me with further information of my payment plan, so when I got a late notice in the mail for my original car payment I called and they said that it was a mistake and to disregard the late notice but failed to tell me about setting up the payment plan. I then get a letter in the mail from an ATTORNEY saying A-L FINANICAL was going to sue me for the remainder of my payment wanting it in lump sum of over 11,000. The attorney they have is just as horrible as a-l financial. Every time I had tried to contact him he never returns my calls. I tried cooperating and setting uup a payment plan with the attorney and he failed to follow through and tell me when it'd become in effect. His extremely rude secretary said he'd call me back yet again. THREE MONTHS later I get a notice in the mail for court. This has been one of the worst experiences of my life. When calling both the attorney and a-l financial all I got was attitude, rudeness, and unwillingness to cooperate so I became rude in return. How either are still in business is an absolute mystery to me. If you ever see A-L FINANCIAL as your lean holder seriously don't sign for it. They screw you over completely.
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