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Review content:
Dear Mr. Harvey, \r
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On behalf of myself and the staff at Eagle Ridge, please let me extend once again, our condolences on the loss of your friend Emily. We are all shocked and deeply saddened by her unexpected death. Emily was a sweet and spirited dog and I know she will be dearly missed by many. Many years ago, my own dog, Ellie was struck and killed by a car while she was in the care of someone I trusted. Her death took my breath away, so I know full-well the heartbreak that you are feeling and the depth that those emotions carry. \r
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As to what caused Emily’s death, I wish I had an answer for all of us. Her death occurred during the night and unfortunately, without definitive findings from a necropsy it is unlikely to know with certainty, her cause of death. I can however address your concern that our staff was negligent in Emily’s care, by feeding her and then allowing her to play immediately, thereby increasing the possibility that she would bloat. We do not manage dogs in that manner, simply because we know better. \r
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A health crisis or accident is always difficult. They can happen at any time with our pets, while we’re at home, while we’re walking or playing in the park, or in Emily’s case, while at a boarding kennel. Our staff is experienced and knowledgeable. We are very aware of the risk factors of many health issues, including those of bloat. Being proactive and responsive to the signs and symptoms of illness and injury allows us to communicate well with owners and veterinarians concerning the needs of those in our care. Many times our staff has been praised for our knowledge and quick action. That is an accolade Eagle Ridge is proud of. \r
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Additionally, we are always mindful of each pet’s emotional needs and tailor their stay to keep them as safe and comfortable as possible. Providing the appropriate care necessary, to ensure those needs are met is not only a priority of our staff but also a testament of our character. I can assure you none of the animals in our care are mistreated. Emily and Jordan were no exception.\r
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I’m certain, all of this may be of little consolation or comfort to you, as your loss is so tragic. It seems unfair that sometimes death comes uninvited and unannounced and with no time for even a brief goodbye. I wish I could give you Emily back, truly I do. Happy and playful is the way I will remember her. Having stood where you stand, I wish you peace when you step forward.\r
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With sympathy,Kate Watson
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