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Businiess name:
SecureWatch
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Review by:
citysearch c.
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Review content:
Secure Watch ADT (SUCKS) COMPLAINT\r
\r
We PREPAID our contract to get 9 extra months free - BIG MISTAKE! The system never worked. I called a minimum of 50 times and have the phone records to prove it. From the beginning, they overcharged by $135 because they had bank info so that took more than a few calls. Finally, ask them if they wanted me to drive to Knoxville, 60 mi, and they refunded after a few months. Lost at least 30 nights sleep because the system has a mind of its own so it goes off in the middle of the night or when you are in church or whenever, on vacation. We finally shut it off after about six months of a revolving door of workers in and out, each one telling you something different. I should've taken them to small claims court in the beginning to get our money back but kept hoping. Also, the sales consultant, a young teenager, told us there had been breakins around our neighborhood. Our contract ran out in Oct 2012 and all of a suddenly, ADT starts stealing a monitor fee from our bank acct, $110. Took 2 months to get that refunded. Now they have written a Breach of Contract Letter telling us that we cancelled before contract term was fulfilled and would like for us to send them 75% of remaining contract bal, will report us to credit bureau, and turn over our acct to Hillcrest Law Firm to pursue our charges and fees. I'm going to sue their pants off!!! DON'T EVER PAY A CENT IN ADVANCE..YOU WILL BE SORRY. This company is not just an example of incompetence but greed and I've used ADT all my life but never again...\r
http://www.complaintsboard.com/complaints/securewatch-knoxville-tennessee-c365802.html?page=4\r
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