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Businiess name:
Goedeker's
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Review by:
citysearch c.
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Review content:
TERRIBLE COMPANY -- SCAM ARTISTS\r
\r
Do yourself a favor, and order from somewhere else. They tout on their website ""100% satisfaction guaranteed"", then do NOTHING to satisfy the customer. My item arrived from a separate company in a flimsy, beat up box with dents on it. ""Customer Service"" told me I'm ""not allowed"" to return an item once I get it (?) which of course is a load of crap. \r
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I talked to a customer service rep.... received no help ... then was connected to a supervisor ... and received no help. In fact, I found out they do NOT provide return shipping labels, and charge a 25% hidden ""restocking fee"" to return your item. In a pathetic attempt to get me to keep a product I didn't want, the supervisor flat-out lied to me on the phone, saying it cost them over $100 to ship the item to me, when the item itself cost $90!!! How would they make a profit, if that were the case!?! She said she 'did me a favor and looked up the cost of return shipping, and it wouldn't be worth it for me to return it.'. I did my own research and it only cost $17 to FedEx the item back. \r
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Don't bother writing to ""Steve"", the company's owner. His email is listed on their website with a friendly-looking photo (probably catfish) inviting people to write him anytime. So I did. I got a short-worded response from somebody who was NOT Steve saying he's happy to reduce the return shipping costs to a whopping $15. Two-dollar savings. WOW, what a guy. \r
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Do yourself a favor and order from a legitimate company. The peace of mind you'll get from the extra dollars you'll spend elsewhere are well worth the price. These people have no business being in the service industry.
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