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Businiess name:
Canterbury Preparatory School
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Review by:
citysearch c.
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Review content:
This organization has very bad communication and will change their policies as they go, without notifying you and without giving you a chance to change your decision to stay with them. We signed up in December for August time frame at the OP prep school. We called a week later and asked to move our reservation to Olathe because we were moving. They confirmed we had a spot in Olathe and that they moved the reservation. As it turns out, they did not understand or miscommunicated internally and put us on a wait list in Olathe that doesn't have a spot available until February of NEXT year and we weren't notified until they called us in August asking us where our kid was and why they weren't in Overland Park. They have now decided to hold our deposit ransom and refuse to refund us because ""there is a spot available"" even though we clearly stated back in December that the Overland Park location wasn't going to work for us. This ""policy"" was never in the contract we signed and we weren't told that they were putting us on a wait list and/or that we wouldn't get back our deposit if that spot in Olathe wasn't available when OP did have a spot. We had to go out of our way to find a new provider now LAST MINUTE and on top of that, they won't refund us the deposit. Unbelievable. And this is coming from their DIRECTOR!! If it's that bad at the top, I can't imagine how bad it would have been if we took our kid here.
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