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Businiess name:
Morris Auto Service
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Review by:
citysearch c.
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Review content:
This is the first review I have ever written. I went to Morris auto services after reading the previous review, so I will try to save the next person.\r
I bought a used car and I noticed 3 problems with it in the first few days. The transmission shifted hard, the brakes made noise and water was getting in a headlight. \r
I brought it to Morris and asked them to check those problems and look for any other work that needed to be done. I did not need the car for a month and time was not an issue.\r
They said that the transmission was good. The brakes were good and the noise was from rust on them. Apparently the car had not been driven in a while. Water was getting into the headlight because 3 splash guards were missing. I was told the splash guards would cost 600-800 dollars. I checked online and found them for about 300 with all the parts. They agreed to let me buy them and they put them on for 70 dollars. This was nice of them.\r
It took a couple of weeks for the parts to get there due to an issue with the retailer. They put on the guards, replaced the oil and a belt. This cost 200 dollars. When I went to pick up the car I noticed that someone had hit the car and there was white paint and a large scratch on the headlight and bumper.\r
The manager came out and started talking about how it couldn't be their fault. My friend pointed out how the car parked next to mine had similar damage. Obviously someone had hit both cars. I said that I was not that concerned with it as the car had other dents on it. I could tell that there was no way they would admit that they damaged the cars and fix it otherwise. He agreed to have the paint buffed out.\r
I picked up the car the next day. The paint was gone, bit there were now 2 big spiderwebs of damage and the big scratch. Oh well. After checking the car I noticed I was missing one of the parts I ordered and the headlight still had water in it. Brought it back. He begrudgingly agreed to fix the headlight. Got the car back and took it through the car wash. The check engine light came on and the headlight had water in it. I looked at the engine and noticed the part that brings air to the radiator was missing all of its fasteners. Brought it back. The manager informed me that the check engine light was on the entire time they had the vehicle and the fasteners were also missing. \r
I told him the reason I brought in the car was to have it repaired. He checked the computer and it said the problem was the transmission solenoid. He obviously did not want to have anything to do fixing it. I guess I should bring it to a mechanic then?\r
I went to the auto parts store to get the fasteners. He checked how much was. 486 dollars and you have to take the transmission out of the car to fix it. It really would of been nice to have that fixed during the 4 weeks I didn't need the car.\r
The headlight and transmission problem were not caused by Morris Auto. They are just not good enough mechanics to identify and repair the problems. The damage to the vehicle was caused by them. They should of repaired that completely or done some work of equal value. There is also scratches all over the top of the trunk as well. Either the scratches were already there or mechanics were placing tools and parts on top of it. I am not sure about that. In the end. I had my car there a month, nothing was fixed, and they did 500-1000 dollars of damage to the car. Good times\r
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