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Businiess name:
Grand Canyon Scenic Airlines Tours
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Review by:
citysearch c.
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Review content:
The tour itself is good, the Grand Canyon is definitely a sight to see - the problem is the company running the tour.\r
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We had booked a Grand Canyon tour from Las Vegas. First problem was the pickup from our hotel - 45 minutes late, and after a phone call to see where they were. Then we arrive at Scenic, and are informed of another delay, this time over an hour. They blame the second delay on a traffic jam - of which there was no evidence on our commute to their offices. We suspect they forgot about us and shifted us on a later tour. The result of the above is that we missed the show that we had booked for the evening. \r
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Couple the above with their transportation managers unhelpful attitude and refusal to help us get a faster drop off, a tardy response to my written complaint (which seemed to be a standard response saying delays happen, but they take no responsibility), our overall impression is rather go with another company (and not Papillon as they are the same company)
Pros: Grand Canyon is a must see
Cons: lots of waiting
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