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Businiess name:
Lakewood Lube and Auto Repair
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Review by:
citysearch c.
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Review content:
I had terrible service at Lakewood Lube & Repair, with nothing but frustration when attempting to get my car looked at. I have no idea if the reviews regarding honesty are true or not because I attempted for over 3.5 weeks to get my car repaired and I couldn't even get it looked at - with appointments! \r
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I went in three times (two of those times with appointments) and was told they didn't have time to even look (or finish looking at - since they started and didn't finish looking because they looked at another car) at my car each attempt. I was told each time that I had to come back (the second time after waiting 5 hours after my appointment time) another time. Each time I had taken off of work and drove 45 minutes to get there because I had an appointment. Also, I was promised the courtesy car after the second time they blew me off ... which was an empty promise as they forgot. I pointed out that they had it written down and they said they'd call to get it back right away and call me to schedule an appointment (you know, bring my car in a FOURTH time) as soon as possible.\r
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Cut to a week and a half later - no contact from them at all. In the mean time I have taken my car into another repair shop, had it diagnosed, repaired, and have it back in my possession for a reasonable price all within a day and a half (and they kept their appointment with me and even had it done early! And they worked with me when I couldn't get back from work when I couldn't get there within their open hours because of my work schedule). \r
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I am so frustrated with Lakewood Lube & Repair, and people should know they cannot count on them when it comes to taking care of them or their cars and they don't even care. Terrible service. Very disappointing.
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