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Businiess name:
Merry Maids
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Review by:
citysearch c.
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Review content:
Absolutely horrible experience dealing with Merry Maids and their owner for Rochester, NY. We have found another cleaning service 2 months ago and for the exact same price, then do twice the job and you don't have to deal with a pompus guy that's the owner. My experience was the exact same sk36 that wrote her review in March 2011. The owner comes to visit our house after we already have had service for 6 months and says ""we don't pick anything up."" (They never mentioned this once during the first six months) This visit by the owner was in response to our complaints for several weeks about their cleaners not cleaning certain areas of our house (kitchen and bathrooms to be specific). Instead of apologizing, he told me that we need to make sure everything is picked up or they can't do their job. I told him that a few things here or there in the living room doesn't impact how you clean the kitchen or bathroom. When the cleaning didn't improve again after the next cleaning and I provided him pictures of how they didn't clean, he told me that we were not a ""good fit for them"" and we are looking for cleaners to do above and beyond. Yes, he actually said ""you are looking for someone to do above and beyond."" I have seen a business owner so combative and defensive in my life. Never one time an apology, just an attack on us. Good luck Merry Maids Rochester. It will catch up to you.
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