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Businiess name:
Georgia Baby & Kids
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Review by:
Guest
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Review content:
I can say without a doubt that Georgia Baby and Kids has one of the nicest showrooms I have seen. They have a great variety, and when we met Hillary, we really thought that we had found the best place to purchase our furniture. She not only helped us find out what would best fit our room, but was willing to help get it to us, which was a long way away from Norcross. Unfortunately, that's where our good experience ended. We purchased a Young America Crib and were told we would have a 8 week wait. After the 8 weeks, we were told there was a problem with Young America's production line and that we may have to wait until late September or October, which was 5 months after we ordered. With this estimated time of furniture arrival, we were looking months after our daughter was born. Well, at this time, we were frustrated that there was no furniture and poor communication between Young America and Georgia Baby, so Georgia Baby gave me the email of the president of Young America, a Mr. David Petersen. He could only comment: "I am truly sorry to have failed you and your wife and Georgia Baby so miserably." He offered no remedy or restitution, not even to pay for the shipping, much less a legitimate reparation for bad service. In sum, just a "We got your money, we screwed up, and we hope you like your crib if you ever get it." We finally got our furniture more than 5 weeks after our daughter was due. Unfortunately, Georgia Baby forgot to send a mattress - come on. Georgia Baby is hard to figure out. They have a great store and nice people, but their drive to fight for the customer getting the product seemed to be outweighed by their annoyance with the manufacturer. They answered questions when called, but they didn't go above and beyond to make the situation right.
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