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Businiess name:
T-Mobile
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Review by:
citysearch c.
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Review content:
I am beyond disappointed,in fact,I am rather disgusted by the incredibly poor service and fraud that occurred during my last service experience. Not only was the car returned to us with oil on the inside of the door, console and steering wheel, we were also told that the tires were rotated when they were not. We were, however, charged $19.95 for this service even though the work was not done. My husband previously owned an oil change facility and checked the tread on the tires when we got home to discover that they were not rotated. Additionally the washer fluid was not topped off and the sticky passenger door handle was not fixed as we were told there was no problem. Upon returning to the service center to get the tires rotated, the person in charge apologized but then told us that the staff were overworked and underpaid. We were also told we could only get a store credit for our $19.95 charge and if we wanted a check it would take at least a week to issue the refund. To add insult to injury, we waited almost 2 HOURS for the tires to be rotated and when we picked up the car, the washer fluid was still empty and there was more oil on the inside of the door. We asked to be contacted by the service manager but we have never received a return phone call from him. Telling us our tires were rotated when they weren't is fraud. The incredibly poor service only added insult to our injury. I will never recommend this center and am extremely displeased with the service. Do yourself a favor and buy your car from this dealership but get it serviced somewhere else.
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