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Review content:
My experience with Changing Spaces Moving, Inc. was a nightmare. When my husband and I got married about a year ago, we used them to move my stuff from my house to his. This was actually one of the best service experiences of my life because the two gentlemen who came out had answers, understood the goal, and knocked everything out in under 8 hours.
It was a TOTALLY different story with the bigger move of my stuff plus my husband's to a new house. First of all, the company should have sent more people. The three who did show up were young, uncaring, and impolite to me. Their supervisor was the most inefficient mover I've ever seen. He seemed to slow everyone down with his standing around. He was always scratching his head at problems and complaining about the job, or on the phone with his girlfriend.
I'm a very easy person to get along with, but at the end of 14 hours, I was so upset with them. They were all SO rude. I was white-hot angry. To make it all worse, they didn't even put all my boxes in the right receiving rooms, so I was still moving things around a week later.
RESPONSE FROM Changing Spaces Moving, Inc.:
First off we hate to hear that a customer had a bad experience with our service. This customer is comparing a move that we performed for her a year ago where we moved all of her belongings (4,440lbs) to this move where she combined her items with her new husbands. Her latest move was based on the inventory she provided us we estimated the total weight at 8,643 pounds. For a move of this size we would normally send two to three movers in one truck and complete. Since the customer wanted it done in one day and we were close to one trucks capacity we sent a second truck to make the loading go smoother. Our men loaded at the home then headed to a storage where they were to grab a couple of items, the couple of items turned into quite a few items, so they loaded up both trucks and weighed. The total weight came in at 13,910 pounds. This is a difference of 5,267 unexpected pounds. With 20/20 hindsight we would have sent three men to load on day one and three men to unload on day two.
When we arrived at the unload site the job was still growing with items in the garage that needed to be moved upstairs (king bedroom set). Two oversize items would not go into their designated rooms. We were able to get an extra man out later in the day to help get the job done. Our men should have done a better job of calming her stress. They themselves were on their sixth straight day of work, on a Saturday night. By the end of the night they had done two days of work in one day. We would never knowingly have set the men up for such a long day.
As for our lead man being inefficient mover, he has been with us for over 5 years and gets many happy customer call ins and letters. At that time of night and after such a long day, anything we did or said could be looked at as being rude. The men briefed me on this the following Monday and described a bad situation for all involved.
If we would have had better information about the items going and extra internal work involved we would have taken a better approach, which would have been a lot less stressful. As you can see by the majority of our reviews on this site and others that this is not the kind of work we are doing.
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