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Businiess name:
Rafain Brazilian Steakhouse
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Review by:
Guest
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Review content:
I know this is only one review but I hope others will read this... The manager Karlo is a dismissive jerk. We were having a wonderful time the food was great! Until half way through the meal a waiter spilled red wine all over me. Mistakes happen, I know but how the manager handled it was completely unacceptable. He came over and just kept telling me that it was just a material thing and that I should not be so upset about a dress that was completely ruined, not to mention the wine in my hair. Needless to say we were a little upset and asked for the bill just so we could leave and clean up. But once the bill came that was the final straw. He not only charged us for one extra person but he also left an 18% gratuity on the bill. When I confronted him about it he laughed at me and dismissed me like a child. I did not back down and demanded a refund. Needless to say we will not be back.
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