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Businiess name:
Streater-Smith Honda-Nissan
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Review by:
citysearch c.
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Review content:
My wife bought her used Honda CRV in 2010 before we got married. First off the car is a 2007 but it was labeled and sold as a 2008. Now this is not truly a big deal (except maybe adding money to the final sales price), but why was nothing said to her about it? Well lets fast forward to the present day. We now are married and have a newborn baby boy. A few weeks ago my wife brought her car in to get the oil changed as she always does when its time for regular maintenance. I was at work and was unable to go with her as I usually do. She went in got the maintenance completed and life went on as usual. A few days ago I changed her wiper blades to better ones for the safety of her as well as my newborn boy. I popped the hood and noticed that the fluids in the radiator and brake reservoir were low as well as the air cleaner box was not properly secured with all the metal clasps. This upset me because when I am at work my wife uses this vehicle and my baby boy is always with her. I took the vehicle to Streater Smith to address the issues in a very polite manner only to get the excuse from a smirking service employee that they do not top off fluids in the radiator or brake reservoir. The service employee still with a grin on his face said that the radiator stays too hot to check and that if the brake reservoir is low then the brakes are wearing down and need to be checked. I politely said thank you and have a nice day only because I did not want to argue with this employee that obviously does not want to deal with customers. Not once did he offer to even take a look at the vehicle or offer to have a tech look at it. Now if these fluids were low and as he said are due to other problems why did they not say that to my wife? We all know brakes are important and as far as the radiator excuse goes well I know that after two hours of waiting for the vehicle to be finished that the radiator is cooled enough to check. These are potential safety issues and yet they were not even noted on the receipt. Great service guys, keep up the good work. From now on we will seeking our service else where.
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