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Businiess name:
Dean Team
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Review by:
citysearch c.
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Review content:
My 2010 Sonata experienced an issue that prevented the vehicle from being safely driven. I had no appointment, and showed up at the dealership just before closing on a Friday evening. The sales staff was very helpful and assisted me in filling out an early bird service request for Monday morning. After I got home, I also scheduled an appointment on-line, and much to my dismay, discovered that there were no appointments available for Monday morning! So, I figured I'd have to do battle with the Service Department first thing on Monday. When I called @ 7:00a on Monday, morning, I spoke with Shawn who has got the be the best Service Department individual I have ever encountered. He had already reviewed my ticket and had "fast tracked" my car for repair. He also assured me that my issue would be covered by warranty after confirming the age/mileage on the car. I've had fast, efficient service before, but nothing like this. Within 2 hours (shortly after 9:00am) I received a call from Shawn indicating that the Service repair was completed and my car was ready for pickup. Needless to say, I was pleasantly surprised. Shawn intuitively knew that not having access to this vehicle during the work week would cause hardship, and he did everything he could to see that mine was minimized. That's customer advocacy at its best! And I give a sincere "thanks" to Shawn and the entire Dean Team Hyundai service team for getting me back in my car in the least amount of time, with the least amount of headache!!! I would definitely recommend this dealer to anyone looking for a great service experience.
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