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Businiess name:
Mastro's Steakhouse
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Review by:
citysearch c.
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Review content:
Here's an update to our experience at Mastro's on May 23. I finally received a call from the manager of Mastro’s, Beverly Hills, albeit 3 days after I initially spoke with someone about our issue, and after I sent the corporate office a scathing email about our experience. It seems he did not get the message from the person who initially answered my call, but he did receive my email. I had a good conversation with him about the incident, and received his sincerest apologies, both for the seating fiasco, and for no one contacting us in a prompt manner. He said it’s not their normal way of doing business. He noted that Mastro's is all about the people who dine there…if not, they wouldn’t be around long. I do feel that Mastro’s made it right with us, and we will visit them again. I really do want to visit them again, because no doubt about it, their food and service is terrific!
Pros: Excellent steaks
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