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Businiess name:
Phoenix Carpet Repair & Cleaning
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Review by:
citysearch c.
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Review content:
My wife scheduled an appointment to have a carpet stretched in a room that was going to be painted the next day. We also wanted the carpet fixed so we could use the closet sliding doors properly. we were quoted $150. When the serviceman came he told my wife that we just needed to buy guides for the doors and did nothing else other than stretch the room which was totally empty. He was here for about 40 minutes and said the minimum was $150. That was $225 per hour. Knowing that the painting the room was on a time line, my wife paid the full price for what we felt was for half of a job. I had a room stretched for $75 a couple of years ago. I'll never use this company again and I'll let everyone I know about our poor experience.
RESPONSE FROM Phoenix Carpet Repair:
Dear Dennis, We are sorry to hear that you were not satisfied with the service you received. We are a family-owned business and we do have 269 5 Star Reviews on our Customer Lobby Review page. We value feedback from all of our customers and are continually working to improve the experience of our clients. I did want to mention that we do not or never have told our clients that we provide or install closet glides. We are Carpet Professionals and we stick to what we know and that's carpet. We did give your wife a price on the Phone when your wife booked the job. Our IICRC Certified technician called a half hour before the appointment time. Our tech was trying to help when he told you were you can by the glides and install them yourself. Before we started the job we gave the price of the carpet stretching. Please contact us directly with any other concerns you have and we would be happy to address them. Sincerely, Robert Atlas Phoenix Carpet Repair and Cleaning
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