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Businiess name:
Time Warner Cable & Security
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Review by:
citysearch c.
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Review content:
Over the past 2 years, I've had many problems with my cable and internet service from Time Warner. The internet goes out on a regular basis, so I have to take 30 minutes out of my day to call, be put on hold, then talked to by the rude customer service representatives. The last straw was when they were crediting my payments to the wrong account, while I'm getting letters saying my account is over due! When I called, they said they had to send me a refund check because they couldn't transfer the money toward my account. I got the check, deposited it, and payed my bill. A week later, they put a return on the check. When I called about it, they told me that there had been a mistake and my account had already been credited! And they refused to pay the $30 fee that I was charged by my bank for the returned check! I cancelled my service that day.
Pros: nothing
Cons: everything
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