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Businiess name:
Ear Nose & Throat Consultants
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Review by:
citysearch c.
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Review content:
This office gave my wife a terrible experience. The first time setting an appointment was fine. We got through the phone line fairly easily. After she met with the doctor she asked if she could get a follow up the same week (this appointment was on a Monday) and he said that shouldn't be a problem as long as she gets her bloodwork done. We got the bloodwork done the same day. We called the next day in the afternoon (he said they should call us right back as soon as the bloodwork is done, but needless to say they didn't). When we called they still didn't have the bloodwork, but we still tried to schedule a cat scan. The phone operators couldn't find the chart or the doctor to know what to order so (duh) so they said they would call back. Next Monday rolls around and we try to call to see what's going on. All we ever got was an automated phone system and no one ever calls back. It took about 3 days to actually talk to someone!! When we finally did the appointment was set for the next Wednesday afternoon. Tuesday before that someone calls and says the appointment was moved to Thursday, but they never called her to confirm. When she asked was they sure about it they got an attitude saying ""I'm looking right at the chart"". She still took it and went to the office that day and nobody was there!! The office was closed even though they set the appointment. Called them the next day and they said the appointment was supposed to be Wednesday!!! Done with them!!! Don't go!!!!
Pros: sounds like a good place
Cons: isn't and the receptionist staff was horrible!!
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