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Businiess name:
P.F. Chang's
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Review by:
citysearch c.
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Review content:
I love PF Changs and usually have a great time but that ended at the Santa Monica location. Sometimes you have one bad experience...whatever..it happens but when its more than that....odds arent looking too good. At one occasion, I almost slipped and broke my neck while being brought to our table. Turns out that there was a plastic straw wrapper on their highly polished floor which caused me to slip. I brought it to the host's attention (he saw me slip) which he just IGNORED! Just left me embarrassed and the straw wrapper still on ground waiting for its next victim. Umm ok thanks a lot buddy! Then our waiter not only brought us some tea we NEVER ordered but supposedly didnt hear me order the drink I was waiting for...how's that? That's okay, it happens but we were charged for a kettle of tea we never ordered and just thought was complimentary...I dont even drink tea. Anyways, the meal was good and we left. The next time we went in we ordered the NY Strip Steak which was my second time ordering and is great! Well this time around it came to the table and I was crunched for time. The steak was how you say....overcooked and dry! We're talking about a piece of meat that is supposed to be cooked medium rare according to the menu..it was beyond medium...even the girl bagging our food commented on that and suggested we speak to the Mgr. Since we were crunched for time we had to high tail it out of there but I wanted to let the manager know I was unhappy. I was met with "Hmm you should have told me sooner we could have got another for you" Umm I was there at total of 15 min or less after getting my food..there is no "sooner". He didnt offer anything to make it right it was basically a too bad so sad attitude so basically I threw out over $20 on this steak alone...right into the trash. I was very disappointed in the staff i.e. manager and host...both uncaring and could give a care less about customer service. Stick to another location like the Torrance PF Changs!
Pros: NY Strip Steak Rocks, Good Pricing, Walking distance to the beach and promenade
Cons: Awful customer service, homeless sprawled all over including at the front door, Terrible parking
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