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Businiess name:
Kapur, Kristna, Dds - Fall Creek Family Dentistry
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Review by:
citysearch c.
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Review content:
I was responding to a mailing for new patients. I arrived, the offer was for exam, X-rays and cleaning for $79. The hygienist took the X-rays , then some camera pictures and told me that I had over $11000.00 worth of work to be done. I had gum problems that needed some treatment, crowns that were leaking and three teeth that needed crowns. I told her that I did not have insurance, she proceeded that they had a finance company they worked with and by the time I walked out ( the dentist confirmed her findings ), I had finance for $12000.00. I was in a state of shock. They were very pushy, told me it was urgent as my gum disease was serious. They had forms that I had to sign. I asked about them and the office manager told me that the financing was 2 years interest free, a medical card that I could use at any medical practice, and if I did not use it, it would expire after 2 years. This appointment was at 5 in the afternoon, so after a sleepless and really bad night, I called and cancelled the appointment I made before I left.. They kept calling back and told me how serious my problem was. I told them I was going for a second opinion, which I did. My teeth and gums are in excellent condition, had a cleaning, X-rays and full exam, NOTHING wrong with my crowns, gums or teeth.... I received a statement in the mail yesterday from the finance company that I owed them $11333.55. I called to dispute and they confirmed that I was billed that day they financed. I called Fall Creek Dentistry and was told that I signed for the treatment and they ALWAYS charge everybody the total before any treatment, even though I cancelled the appointment less than 12 hours later..... I was in that office less than an hour and 3 weeks later I am still stuck with a problem. The office manager told me that she really did not care if I trusted another dentist ---- that must be a bad one, as I need all the work they want to do. I was told they would reverse the charges, I am still waiting, it has not been done yet. By the way ----- I paid my $79 that first day and did NOT get the cleaning....... They wanted to charge that amount to my ""financing"" I can see why.
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