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Businiess name:
Kapur, Kristna, Dds - Fall Creek Family Dentistry
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Review by:
citysearch c.
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Review content:
This dental office provided me with the worst service I have ever received. I had a preventative procedure done in September of 2008. At the time, they told me the procedure was covered by my insurance. I asked them to verify that it would in fact be covered by the insurance. The dental hygienist came back to inform me that in fact, it was cheaper than a regular cleaning. They proceeded with the procedure and I was later billed for it. I received the bill in November of 2008 and called to ask why I was billed for this procedure. The receptionist told me that it was denied because of the length of my coverage. I called the insurance company and they told me there was a year wait for major work (which would have been 3 months later). I called the dentist office back and told them what I found out from the inurance company. They told me that most insurance companies claim that this work is basic and not major. They hadn?t actually checked to see if it was covered. I mentioned that I would have waited 3 more months for the procedure and I asked her what I should do next. I was told she was going to talk to the doctors and get back to me. I never heard back. In January, I received another bill and I called the office again. I was told I wasn?t supposed to be billed because the other receptionist was going to talk to the doctor and get back to me. I was told I would receive a phone call the next day. I never heard anything. I called again in March; same story. I called again the next week and this time I was told I would have to pay the full balance. I asked to speak to the doctor and I was told she was busy. I asked when I could speak to her and was told this was the decision. I continued to ask to speak to the doctor and was finally given an opportunity. The doctor was extremely rude and told me that I signed the paper that said I would pay for the procedure. She then informed me that there was nothing on my insurance information that says it would not be covered. At that time, she told me she would take 20% off the bill. I was still not satisfied and mentioned that I was going to file a complaint with the Better Bus. Bureau because of the service I had received. At that time, I called my insurance company so I could receive a copy of the paper the dentist?s office received. On this paper, it defines the procedure I received as major work and that it would not be covered because of the length of coverage. I filed a complaint with the Better Bus.Bureau and then went into the dentist?s office to see a copy of the paperwork they received from the insurance company. I was told they don?t receive any paperwork from the insurance agency regarding my benefits and that they never asked for confirmation of coverage over the phone. I was also told that I would no longer be eligible for the 20% off the services because I had filed a complaint with the Better Bus. Bureau. (my own fault for not getting it in writing before I filed the complaint. Their business practices seem a little sketchy to me. I would definitely reconsider using them for service. If anyone knows any other methods of getting this resolved, please feel free to respond to this post.
Cons: Bad Customer Service
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