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Businiess name:
Culver Mailbox
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Review by:
citysearch c.
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Review content:
I took my car to Culver Automotive after receiving several estimates for body work on my car that had been hit in the rear by another driver. I had never used this business before but am SO glad I chose them to repair my car! Dimitry provided me with an estimate which was actually the LOWEST out of 5 body shops I took my car to that day (he wasn't aware of the other estimates). The fact that it was the lowest priced estimate was not the reason for my decision to have the work done there as the other insurance company had already given me the "ok" to take it to any of the 5 shops I provided estimates for. Since I had never done business with any of the 5 shops I took my car to for estimates, I based my decision on the fact I like to give local businesses my $ and Culver Automotive was the only body shop in Culver City I'd obtained an estimate from. I, also, saw they had an excellent reputation with the BBB!
Dimitry offered to provide a free loaner car, if needed - amazing! I didn't happen to need a loaner but it was nice to know he offers that to his customers! I told him I'd check back in a few days with him after talking to the other party's insurance carrier that would be paying for the damages. I called this week and said I'd like to bring the car in - he immediately asked if I needed a rental and also asked if I needed a ride. (I didn't, but I DID appreciate the offers!). He said it would take 2 full days for the repairs....I took my car in on Wednesday A.M. (11/28/12)....The following day around 1pm he called to inform me my car was ready!! Unbelievably fast turnaround!! When I picked the car up, I was VERY pleased - it looked like a brand new car! And, to top it off, my car had been washed - even though the weather was rainy!
I found Dimitry to be SO professional, super nice and willing to answer any questions I had. He, also, said when I picked up my car that if I ever have ANY questions at all about my car, I can call him at anytime. I honestly can't recall when I've been this impressed with a business -- so much so that this is my very first Yelp review!. It is definitely refreshing in this day and age when so many OTHER businesses and/or their employees don't know what GREAT customer service is!
I would recommend this business to family, friends & anyone else based on my experience! Additionally, the next time I need any "service" on my car, I will definitely call Dimitry! If I could give this business 15 stars i would!!! I'm a VERY happy new customer!
RESPONSE FROM Culver Automotive:
Suzanne, it was our pleasure to take care of you and your car, it is people like you that make us work so hard.
Thanks again Dimitry
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