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Businiess name:
VCA Yorba Regional Animal Hospital
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Review by:
citysearch c.
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Review content:
I have to rate this place to get this out there but, I really want to rate it a ""O"".I took my precious cat there because it was a Sunday and my vet was closed and my cat was crying. They told me that his urine was blocked by crystals and that prevented him from urinating. They gave me an estimate of $1500.00, but I paid $2300.00 when I picked him up. I called twice a day to check up on him. They said he was unblocked and doing fine.He was there four days. I took him home. As soon as we got him out of the cat carrier he went to his litter box and could not urinate. I took him back to the hospital and the vet told me that he was reblocked and I started crying the Vet left as if she was annoyed with my crying,the next person that came in the room was the girl who writes up the estimate And she told me that I had to pay another $1400.00 to unblock him. Plus $1600.00 for another procedure where they would remove the tip of the penis so that he could pass these crystals and be able to urinate. I feel he was still blocked when they sent him home. They also never explained the sucess rate of these procedures, in fact the only thing the vet told me when I took my cat back in was that my cat was reblocked and she told me nothing is guaranteed. So if I paid all this additional money and he was still blocked what then? I would have to pay them again to unblock him a third time. I was left alone in the room crying because I didn't know what to do I. They had no compassion for me or my cat. I was willing to pay this money to save my cat, but I didn't know if it would be successful. The Vet never explained anything to me and never gave me any hope that this procedure would work or what precentage of cats get better.She just said your cats reblocked and there is no garantee that we can unblock him. They didn't tell me that the first time I paid. I had no other choice but to euthanize my cat. I also want to warn pet owners to feed their pets premium foods and filtered water to prevent crystals from forming.
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