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Businiess name:
Pinnacle At Heritage Hills
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Review by:
citysearch c.
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Review content:
Good Food/Awful Service and Poor Management. We recently hosted and event at this restaurant. When we arrived 30 min prior to the party starting all our tables we're set incorrectly. We went to the restaurant the night before and told them the number of people to set for at each table...All the tables were wrong! Not only did I have to run around helping them fix the tables as my guests were arriving but 90% of the table setting were missing plates, silverware glasses etc. When I asked where the wine glasses were they informed me that ""They didn't have any clean ones and would try to wash some for me"". Also my guests were left sitting there because they took 45min between each course, The food was good but everyone was tired of waiting for the food to come out. I was so embarrassed! Many of our older guests had to leave before we even cut the cake because they were still serving us our entrees at 9pm (Party started at 4pm). When I asked to speak to a manager I was told that ""No one from management is in on Sundays"" Please don't waste your time or hard earned money on this place. There are so many better places to host events in Westchester. I have learned my lesson.
Pros: food was good- i'll give them that.
Cons: Worst service ever! They ruined my party :(
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