Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Via Real Gourmet Mexican
|
|
Review by:
citysearch c.
|
|
Review content:
My wife and I dined at Via Real last week after reading many positive reviews. We left with mixed feelings. Upon arriving we found the entire parking lot in front of the restaurant was coned off for valet parking. Over half of the lot was empty. Why not let someone park their own car? Instead you must trust your car to the parking attendant or park in the next lot over and walk.
After parking we walked into the restaurant and were promptly seated. The ambiance was very nice and the staff was friendly. After reviewing the menu, we ordered and waited. It seemed like the food took quite some time to arrive, but it could be due to cook time.
This is where things went wrong. Both meals were incorrectly made. The manager tried to explain, but didn't seem to understand the description the menu gave. She offered us free queso (as neither of our meals had the queso that was supposed to be included). I had the Tacos De Res. The beef was very well cooked, but the chile con carne tasted like it was from a can. I think the meal would have been much better without the chili; especially if the cheese was in the tacos as the menu states.
I also ordered a large margarita as it is suppose to be a specialty of the restaurant. I added a shot for $2.50 as the menu states. The drink was a good size and tasted great.
For desert I had a Roll De Canela. It had great taste and texture. I highly recommend it.
Then the bill came... I had been charged for the chile con carne and queso with my meal. This was fine as I ordered it, but I found it odd that the quaso was forgotten on the plate but entered correctly on the bill. Next I noticed that the shot added to the margarita was $4 higher than is should have been. I asked to see a menu to verify I had read the price correctly. The server returned with the shot removed from the bill and explained it was their error. I paid and left a good tip for the service.
Summary: Good food and drinks once they fix their mistakes. Customers need to watch their bills for errors. The staff is very friendly and attentive. I think we will give Via Real another chance, but I'll be watching my order and bill carefully.
Pros: The staff was very friendly and attentive.
Cons: Problems with order and billing.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|